FAQs
Office based services are provided at 249 E. NC Hwy 54, Suite 320, in Durham, NC and 620 Dr. Calvin Jones Hwy, Suite 100, in Wake Forest, NC. Office based services include: integrated primary care services, psychiatric medication management; medical and laboratory services; outpatient individual, family, and group therapy; Substance Abuse Intensive Outpatient Program (SAIOP); and Office-Based Opioid Treatment (OBOT).
Community based services are provided in the following North Carolina counties: Durham, Wake, Orange, Chatham, Franklin, Granville, Henderson, Person, Vance, Alamance, Caswell, and Cumberland Counties. Community based services include: Peer Support Services (PSS); individual and family therapy; Community Support Team (CST), and Intensive In-Home Services (IIH).
B & D aims to make our client care “barrier-free.” We offer community based services including outpatient therapy (OPT), Community Support Team (CST), Intensive in Home (IIH), and Peer Support Services (PSS) - which means we come to you. Your treatment team member(s) will coordinate with you directly to formulate a schedule that works best for you and your family. Depending on your needs and the program you are enrolled in, your team members may meet with you in your home, accompany you to court, medical appointments, and /or assist with vocational or housing needs. Our office based services consist of integrated primary care, psychiatric medication management, SAIOP, and Buprenorphine treatment. We know access to transportation can sometimes prevent full participation in treatment, so we do offer transportation services for Durham and Wake County service recipients with transportation barriers. We are also on the bus line.
To schedule an initial appointment for any of our services call the main number at 919-907-3334 (8:00 am – 5:00 pm; Monday - Friday) and ask for the Intake Department. One of our Intake Coordinators will speak with you to get the information needed, schedule a convenient time and set up transportation if needed. You may also choose to use this online referral form.
Please call and ask for one of our Intake Coordinators to make a referral for a patient or family member to receive any of our services at B & D Integrated Health Services. Basic information including telephone number, address, social security number, date of birth and the Medicaid / Medicare/ Health Choice / private insurance number is helpful. You may also choose to use this online referral form. Faxes may be sent to 919-907-3335.
Call B & D’s main number at 919-907-3334 and ask to speak to a nurse for medication refills. If a nurse is not available due to assisting others, please leave an audible/clear message with the client’s name, date of birth, names of medications, pharmacy information, and a call back number for the client or guardian. Please be aware your medications will not be refilled if you have not seen the prescriber as recommended, or have not submitted required urine or blood samples for laboratory analysis. Please allow 24-48 hours for response to refill requests. Refills are not provided for controlled substances (e.g. stimulant medications for ADHD; short acting anxiety medications commonly referred to as benzos); you must obtain a new prescription during your scheduled appointment for these types of medications.
In case of urgent after-hours need, the B & D main crisis and nurse line number is 919-225-0636. In a life-threatening crisis, call 911 immediately.
B & D Integrated Health Services is committed to ensuring that clients receive health services regardless of their ability to pay. To achieve this, we utilize the Sliding Fee Discount Program. As a nonprofit organization serving the community, this program is designed to remove financial barriers to care. Eligibility for the Sliding Fee Discount Program is determined by Federal Poverty Guidelines, taking into consideration household size and annual income. Dependent upon household income verification, fees for services range from $25 to $160 per visit, and both insured and uninsured individuals may apply. Additionally, due to NC DHHS CCBHC grant funding, most behavioral health services are provided at no cost for individuals with a household income at or below 300% of the Federal Poverty Level. Our commitment to accessibility ensures that essential health services are available to all who need them.
